Frequently asked questions
Everything international patients ask us most — from costs and second opinions to visas, travel and what happens after you go home. Still have a question? Contact our team.
Getting started
How do I get started?
Book a free consultation or request a second opinion. Share your medical reports through our online form or WhatsApp, and a dedicated coordinator will guide you through every step of the journey.
Can I get a second opinion before I travel?
Yes. Our specialists review your medical records, diagnosis and imaging remotely and give you an independent expert opinion before you commit to any treatment or travel.
Will someone speak my language?
A dedicated international patient coordinator supports you in your language — from your very first message to your follow-up after you return home.
Costs & payment
How do I get a treatment cost estimate?
Share your medical reports through our online form or WhatsApp. Our team prepares a personalized treatment plan and quotation in USD, EUR or GBP — usually within 48 hours.
What is included in the price?
Your quote clearly lists what is included — such as pre-operative tests, hospital stay, surgeon and anesthesia fees, follow-up care and airport transfers — and what is not.
Which currencies can I see prices in?
We can prepare your estimate in USD, EUR or GBP so you can compare it easily with care at home.
Do you work with insurance companies?
We work with a number of international insurers and assistance companies. Tell your coordinator about your policy and we will explain what is covered and how billing works.
Travel & your stay
Do you help with the visa and invitation letter?
We issue an official invitation letter to support your medical visa application and guide you through the requirements specific to your country.
How long will I need to stay in Istanbul?
It depends on your treatment. We tell you the exact number of nights you'll need to stay in hospital and in Istanbul before your procedure, so you can plan your trip with confidence.
Do you arrange airport transfer and accommodation?
Yes. Your coordinator can organize airport transfers and help with accommodation for you and a companion close to the hospital.
Can a family member travel with me?
Of course. We support companions and family members throughout your stay, and can help with their accommodation and practical needs.
Treatment & care
How are my treatment plan and doctor chosen?
Your reports are reviewed by the relevant specialists — for complex cases by a multidisciplinary team — so your plan and your treating doctor reflect your specific diagnosis.
Will I have one point of contact?
Yes. A single international patient coordinator stays with you from your first enquiry through treatment and your follow-up after you return home.
What happens after I return home?
Your team provides a clear discharge summary and remains available for remote follow-up, coordinating with your local doctor where needed.
Quality & safety
Do you work with internationally accredited hospitals?
Yes. Florence Healthcare International works with Istanbul Florence Nightingale Hospital, which has been JCI-accredited since 2013 and is currently in its fifth accreditation cycle. The hospital is committed to internationally recognized standards of quality, patient safety and clinical care.
How experienced are your providers?
Our surgeons and physicians are subspecialty experts, many internationally trained, working together as multidisciplinary teams. You can review individual profiles in our Providers directory.
Ready to plan your treatment?
Talk to a patient coordinator in your language — get a personalized plan and a transparent cost estimate, usually within 48 hours.